Refund policy

30-day money-back guarantee

If your mask arrives damaged or faulty, or you're simply not happy with it, message us within 30 days of delivery and we'll refund or replace it.

How to start a return or refund

Reply to your order confirmation email (or contact us through this store) with your order number, which mask(s) it's about, and a photo if the item is damaged or faulty. We'll reply with the next steps.

Damaged, faulty or wrong items

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, let us know within 30 days of delivery with a photo and we'll make it right with a replacement or a full refund for that item.

Refunds

Once your refund is approved, it's issued to your original payment method. Your bank or card provider may take a few business days to show it.

Bundles

If you return part of a bundle, the refund is based on the bundle price you paid, split evenly across the masks in that bundle.

Questions

If you have any questions about a return or refund, contact us and we'll be happy to help.